Privacy Policy for Anthracite Services LLC
Effective Date: March 29, 2026
At Anthracite Services LLC, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our residential HVAC and plumbing services.
1. Information We Collect
We collect information that helps us provide high-quality service to your home, including:
Contact Information: Name, email address, and phone number.
Service Address: The physical location where the HVAC or plumbing work will be performed.
Billing Information: Credit card details or bank information (processed through secure, third-party payment processors).
Service History: Notes regarding your home’s equipment, past repairs, and maintenance schedules.
2. How We Use Your Information
We use the data we collect to:
Schedule and confirm service appointments.
Provide accurate estimates and invoices.
Send reminders for seasonal maintenance or safety inspections.
Improve our customer service and technical support.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We only share information with:
Service Partners: Software providers that help us manage scheduling, dispatching, and billing.
Legal Requirements: If required by law to comply with a judicial proceeding or court order.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We use encrypted connections (SSL) for our website and partner with industry-standard payment gateways to ensure your financial data is handled securely.
5. Your Choices
You may opt out of receiving promotional emails or text messages from us at any time by following the "unsubscribe" instructions in those communications or by contacting us directly.
6. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
Anthracite Services LLC